Last updated 3 September 2026.
These terms apply to every order placed through this website. They are written in plain language, because you should be able to read them at four in the morning.
Cheat Burgers Leuven, Oude Markt 33, 3000 Leuven, Belgium. VAT BE1037510119. Reach us at hallo@smashcheatburger.be or on +32 465 91 56 18 during opening hours.
An order is final once your payment is confirmed. You then get an order number on screen and by email. We may refuse an order when the kitchen is at capacity, an item has run out, or the address falls outside our delivery area. If we refuse, we refund the full amount to the same payment method.
All prices are in euro and include VAT. The delivery fee and minimum order depend on your postcode and appear at checkout before you pay. Prices on third-party delivery platforms are higher because their commission is built in; what you see here is our own price.
You pay online and up front through Mollie B.V., a payment service provider licensed by De Nederlandsche Bank. Bancontact, Payconiq, card and Apple Pay are accepted. Your card or account details never reach us and are never stored by us.
We deliver only within the Leuven municipality: 3000 Leuven, 3001 Heverlee, 3010 Kessel-Lo, 3012 Wilsele and 3018 Wijgmaal. Every other postcode is out of range, neighbouring municipalities included. If your address falls outside, you can order for pickup at Oude Markt 33.
The delivery times on this site are estimates, not guarantees. Friday and Saturday nights, and events in the centre, can make them longer. Exceeding an estimate does not by itself entitle you to a refund; if it goes badly wrong, call us and we’ll sort it out.
Pickup is at Oude Markt 33 during opening hours. Give your order number at the counter. Orders not collected by closing time are thrown away — for food safety reasons we cannot keep them.
The statutory fourteen-day right of withdrawal does not apply to prepared meals and perishable goods (article VI.53 of the Belgian Code of Economic Law). You therefore cannot cancel an order once the kitchen has started it. If you call straight after paying and your burger isn’t on the griddle yet, we will cancel it and refund you in full.
Our kitchen works with gluten, milk, egg, soy, sesame, mustard, celery and nuts. Everything is cooked on the same griddle and in the same fryers, so cross-contamination cannot be ruled out. If you have an allergy, call us on +32 465 91 56 18 before ordering and we will tell you exactly what a dish contains. For severe allergies we cannot guarantee a safe preparation.
Wrong item, missing item or nothing delivered: call within 24 hours of your order with your order number to hand. We refund to the same payment method, usually within five working days, or remake the dish. That choice is yours.
Send your complaint to hallo@smashcheatburger.be with your order number. We reply within seven days. If we can’t resolve it together, you can go to the Belgian Consumer Ombudsman (consumentenombudsdienst.be) or the European ODR platform (ec.europa.eu/consumers/odr).
Our liability is limited to the value of your order, except in cases of intent, gross negligence or harm to your health — we exclude nothing there, because the law does not allow it and it would not be right. We are not liable for delays caused by weather, traffic or power cuts.
Belgian law applies to these terms. Disputes we cannot settle amicably go to the courts of the Leuven judicial district.
